TERMS and CONDITIONS

WHAT IS SURPRISE JOURNEYS?

Surprise Journeys is a surprise travel agency. We plan 3-day trips around Europe, but your destination is a surprise until the day you depart.

HOW IT WORKS?

You tell us your budget and your travel preferences, and then we book your 3-day trip based upon information you gave us.
We send customers anywhere in Europe. Travel destinations will be approximately 3-4 hours away from your departure city. However, in some cases travel time may be up to 5 hours away from your departure city.
Though we do not book any activities for you, we provide a suggested travel itinerary based on your preferences.

WHAT HAPPENS AFTER YOU SIGN UP?

As soon as you fill our questionnaire and submit payment, you will automatically receive an order confirmation email.

A few weeks before your departure date, you will receive an automated email reminding you of your upcoming trip.

Exactly one week before you depart, you will receive another email from us with the weather forecast for your mystery destination, recommended items to pack, any luggage restrictions, and where to go and when for your departure.

For example, Brussels South Charleroi Airport, Terminal 1, Friday, August 02 at 13:00 – your flight departs at 15:00!

Exactly one week before you depart, we will put a Travel Box in the mail. This Travel Box contains information (Top Secret envelope) about your destination, directions to your accommodation, and recommended attractions and restaurants within your destination. On top of that it contains some travel goodies.

If, for some reason, your envelope does not get to you in time, we will send all of the contents of your envelope by email.

Surprise Journeys is not responsible for any envelopes that are lost in the mail or delayed in transit as a result of mail provider handling.

The day of your departure, we will email your mobile boarding passes.

WE OFFER THREE PACKAGES:

Original travel package

  • Travel reservation included
  • We will book your travel by plane, train or by bus
  • Accommodation reservation included
  • We book 3 types of accommodations:
    • Hotel
    • Hostel
    • Privately owned rentals
  • We will provide a curated list of recommendations + itineraries based upon your questionnaire answers
  • Travel insurance included
  • If there is leftover money in your budget after booking your travel, accommodations, and the Surprise Journeys service fee, we will include additional add-ons for your trip. This may include an Uber gift card, restaurant gift card, museum tickets, etc.
  • Please note that additional activities for your trip are not guaranteed.

Expanded travel package

  • Travel reservation included
  • We will book your travel by plane, train or by bus
  • Accommodation reservation included
  • We book 2 types of accommodations:
    • Hotel
    • Privately owned rentals
  • We will provide a curated list of recommendations + itineraries based upon your questionnaire answers
  • Travel insurance included
  • If there is leftover money in your budget after booking your travel, accommodations, and the Surprise Journeys service fee, we will include additional add-ons for your trip. This may include an Uber gift card, restaurant gift card, museum tickets, etc.
  • Please note that additional activities for your trip are not guaranteed.

Premium travel package

  • Travel reservation included
  • We will book your travel by plane
  • Accommodation reservation included
  • We book 2 types of accommodations:
    • Hotel
    • Privately owned rentals
  • We will provide a curated list of recommendations + itineraries based upon your questionnaire answers
  • Travel insurance included
  • If there is leftover money in your budget after booking your travel, accommodations, and the Surprise Journeys service fee, we will include additional add-ons for your trip. This may include an Uber gift card, restaurant gift card, museum tickets, etc.
  • Please note that additional activities for your trip are not guaranteed.

* Smoking is NOT permitted in any of our accommodations, and may result in fines or expulsions from your accommodation!

If there are any specific cities you do not wish to visit on your trip with Surprise Journeys, please let us know and we will avoid it for your vacation.

WE DO NOT:

Pay for your food, dining, or activities in your destination.

Provide tour guides within your destination.

PAYMENTS:

You pay for your trip directly through www.surprisejourneys.com when you are checking out.
We use PayPal to process all payments, and issue any refunds (when applicable, keep reading!).
Surprise Journeys and PayPal both guarantee that your payment and personal information are safe and protected.

PETS:

Unfortunately, pets are currently not allowed.

SOCIAL MEDIA

Some images, testimonials, and traveler photos on Surprise Journeys social media channels, including Facebook, Instagram, Twitter, Pinterest, and our blog have been submitted by Surprise Journeys travelers who provided expressed permission for their use. The trips presented vary in destination, budget, departure city, travel dates, and therefore represent a wide range of Surprise Journeys experiences. Please remember that each Surprise Journeys trip is unique and depends upon a variety of factors (travel dates, budget, departure city, etc.). All Surprise Journeys trips are guaranteed to cover accommodations and travel, but no trips are guaranteed to have additional activities included, and thus, your trip may be different from those shown on social media.

TERMS + CONDITIONS

PLEASE READ THESE TERMS OF USE CAREFULLY, as they explain the terms and conditions governing your interaction with websites, and other services, controlled by Surprise Journeys and/or its subsidiary and affiliated entities (collectively, “Surprise Journeys”, “we”, “us”, or “our”).  IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OR ACCESS OUR SERVICES.

 

  1. Applicability:

 

(a)            These general terms and conditions of use (these “Terms”) apply to the purchase and sale of products and services (the “Trip”) through www.surprisejourneys.com (the “Site”), and are in addition to any other terms and conditions provided for by Surprise Journeys on the Site, in any writing provided to you relating to the purchase of a Trip, or in any documentation provided to you by any Providers (as defined herein). These terms are subject to change by Surprise Journeys without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced on the Site. You should review these Terms prior to purchasing any product or services that are available through this Site. Your continued use of this Site after the “Last Updated Date” will constitute your acceptance of and agreement to such changes.

(b)           These terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review of our Privacy Policy before placing an order for products or services through this Site.

 

(c)            Our services are not intended or designed for use by people under the age 18 without a parent or legal guardian.  You may not use our services if you are under the age of 18 without a parent or legal guardian.  You must be old enough to consent to the processing of your personal data.

 

  1. We Do Not Sell Travel Products:

 

PLEASE NOTE: SURPRISE JOURNEYS IS NOT A TRAVEL PROVIDER, WE ARE A TRAVEL AGENCY. WE ARE SUBJECT TO THE RULES AND REGULATONS SET FORTH BY AIRLINE AND HOTEL PROVIDERS.

(a)            We sell a variety of travel-related products from different airline and hotel providers (collectively, the “Providers”). Each Provider has its own terms and conditions that are applicable to your particular Trip in addition to our general terms and conditions, and you should make sure you understand them.

(b)           We are acting as a Travel Agency or “Booking Agent” for products and services that are not directly supplied by us (e.g., air carriage, hotel accommodations, etc.) We are not a co-vendor of such products and services. You will be entering into a separate contract with such Providers in connection with such products and services.

 

  1. Order Acceptance and Cancellation:

 

(a)            The purchase of a Trip by Surprise Journeys constitutes a contractual agreement between You (including all travelers on the trip, hereinafter collectively referred to as “You” and “Your”) and Surprise Journeys and represents your acceptance of the Surprise Journeys Terms set out herein.

(b)           You agree that your order is an offer to buy, under these Terms, the Trip listed in your order. All orders must be accepted by us or we will not be obligated to sell the Trip to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details you have ordered.

 

  1. Prices and Payment Terms:

 

(a)            All prices, discounts, and promotions posted on this Site are subject to change without notice. The price charged for a Trip will be the price in effect at the time the order is placed and will be set out in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

(b)           Posted prices do not include food, dining, or any activities including tour guides.

(c)            From time to time, we may offer promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

(d)           Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, all payments must be made directly through the Website and received by us before our acceptance of an order. We accept PayPal for all purchases. You represent and warrant that: (i) the credit card information you supply to us is true, correct and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

 

  1. Shipments; Delivery; Title and Risk of Loss.

 

(a)            Our general practice is to send documents to our customers through the through mail and through e-mail.

(b)           Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 

  1. Prohibited Uses.

 

You may not reverse engineer, disassemble, or decompile, derive code or materials from, or capture any source, scripts, layouts, design, metadata, or other information accessible through our services (including, without limitation, data packets transmitted to and from our services), or analyze, decipher, “sniff”, derive code or materials from any packet stream to our from our services, or attempt any of the foregoing. You expressly waive any legal rights you may have to do any of the foregoing, including any claim that such activities constitute “fair use” or are for “interoperability purposes”.

Further, in using our services, you may not:

 

(a)            Violate these Terms of Use, infringe upon our rights or the rights of others (including, without limitation, intellectually property rights, rights of privacy such as unauthorized disclosure of a person’s name or email or physical address or phone number, and rights of publicity), or violate any laws;

(b)           Conduct or solicit illegal or other activity that in any way harms us or any of our affiliates and business partners;

(c)            Post, email, message, or otherwise make available through the service, any content that (i) incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence; (ii) is intended to threaten, stalk, defame, defraud, degrade, victimize, or intimidate an individual or group of individuals for any reason; (iii) is illegal or violates any laws, including laws related to adult activities and content, child pornography, criminal activities, gambling, and drugs, or (iii) promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated music or videos or computer programs, or links to such materials;

(d)           Engage in commercial activities or sales, such as contests, sweepstakes, barter, advertising, or the buying or selling of “virtual” items, without our prior written permission;

(e)            Disguise the origin of any message, communication, or transmittal you send to us through our services;

(f)            Use any robot, spider, scraper, or other automated or manual means to access our services, or copy any content or information on our services;

(g)           Attempt to gain unauthorized access to any portion of our services or any related networks or systems by hacking, password “mining”, or any other illegitimate means;

(h)           Probe, scan, test the vulnerability of or breach the authentication measures of, our services or any related networks or systems;

(i)             Modify or reroute or attempt to reroute our services;

(j)             Link to our services from any unsolicited bulk messages or unsolicited commercial messages (“spam”);

(k)           Utilize framing, squeeze back, overlay or other techniques to enclose or display our services or any content on our services, with any other software or content of a third party; or

(l)             Take any action that places a disproportionately large load on our services or any related networks or systems.

(m)          We reserve the right, but not the obligation, to investigate and take appropriate legal action against anyone who we believe is violating these Terms of Use, including without limitation, removing any materials, suspending or terminating the registration of such violators, or suspending or terminating their right to use our services.

 

  1. Dissatisfaction, Cancellation and Refunds.

 

BY AGREEING TO THESE TERMS AND CONDITIONS, YOU GIVE SURPRISE JOURNEYS PERMISSION TO SELECT THE DESTINATION FOR YOUR TRIP AND RELINQUSH CONTROL OVER YOUR DESTINATION. AS SUCH, SURPRISE JOURNEYS IS NOT LIABILE IF YOU ARE DISASSTISFIED WITH YOUR TRIP AND WILL NOT OFFER REFUNDS UNDER THESE CIRCUMSTANCES.

ANY CANCELLATIONS MADE DURING THE WEEK OF TRAVEL WILL NOT BE REFUNDED. WE DO NOT GUARANTEE THAT CANCELLED TRIPS WILL BE FULLY-REFUNDED.

(a)            To cancel your trip, you must immediately call us at +385 91 555 9192. We charge a $50.00 cancellation fee.

(b)           Refunds are considered on a case by case basis.  Refunds are subject to the transportation and accommodation providers (“Providers”) through which your reservations are made. We make no guarantee or promises as to whether Providers will issue a refund. We therefore strongly recommend that you fully insure your Trip. Any refund will be credited back to the same payment method used to make the original purchase on the Site.

 

  1. No Warranties:

 

We make no guarantee about the accuracy or reliability of the content, materials, features, and services on our services. WE DO NOT WARRANT THAT OUR SERVICES OR ANY CONTENT, MATERIALS, FEATURES, OR SERVICE ON THEM WILL BE ERROR-FREE, UNINTERRUPTED, PROVIDE YOU WITH SPECIFIC RESULTS, OR BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE CONTENT, MATERIALS, FEATURES, AND SERVICES ON OUR SERVICES ARE PROVIDED “AS-IS”, “WITH ALL FAULTS”, AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, NON-INFRINGEMENT, AND SATISFACTORY QUALITY. YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY USE OR MISUSE OF THE CONTENT AND SERVICES PROVIDED ON OR THROUGH OUR SERVICES AND FOR COMPLIANCE WITH ALL LAWS APPLICABLE TO SUCH USE.

YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE LAW THAT PRECLUDE OR LIMIT THE EXCLUSION AND DISCLAIMERS ABOVE.

 

  1. Limitation of Liability.

 

NEITHER WE NOR ANY OF OUR RESPECTIVE PROVIDERS, OR SUPPLIERS WILL BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF YOUR USE OR INABILITY TO USE OUR SERVICES OR ANY SERVICES OR INFORMATION AVAILABLE THROUGH THEM, INCLUDING, BUT NOT LIMITED TO LOSS OF REVENUES, LOSS OF PROFITS, OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE FOREGOING DISCLAIMER SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE LAW THAT PRECLUDE OR LIMIT THE EXCLUSION AND DISCLAIMERS ABOVE.

Surprise Journeys shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.

Surprise Journeys, the airlines, bus, and train providers issue tickets and/or electronic documents covering transportation and hotel/accommodations. Neither Surprise Journeys nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any act, omission, defect or negligence by any other hotel agency, transportation company or party providing such services or facilities.

All parties concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the transportation company and the passenger tickets issued in conjunction with this package. Surprise Journeys is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.

 

  1. Goods Not for Resale or Export. You represent and warrant that you are buying the Trip from the Site for your own personal or household use only, and not for resale or export.
  2. Trips Only Available to Permanent Legal Residents of the countries in Europe. Due to complications that can arise when dealing with travel for citizens of countries from other continents, only permanent legal residents of the European countries can purchase Trips from Surprise Journeys, and Surprise Journeys reserves the right to refuse to provide a Trip to any person who is not a permanent legal resident of a European country.
  3. Privacy. We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.
  4. Indemnity. You agree to defend, indemnify, and hold us harmless from and against all claims, losses, liability, costs, and expenses (including attorneys’ fees) arising from your use of our services, violation of these Terms of Use, or violation of any third-party rights. YOU AGREE TO WAIVE ANY AND ALL LAWS THAT MAY LIMIT THE EFFICACY OF ANY RELEASES CONTAINED IN THESE TERMS OF USE.
  5. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
  6. Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
  7. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Surprise Journeys.
  8. No Third-Party Beneficiaries. These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
  9. Notices.

 

(a)            To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide; or (ii) by posting to the Site.  Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b)           To Us. To give us notice under these Terms, you must contact us as follows: by personal delivery, overnight courier, or registered or certified mail to Surprise Journeys, Vrisnička 14, 10000 Zagreb, Croatia.  Notices provided by personal delivery will be effective on the date delivered. Notices provided by overnight courier will be effective one (1) business day after they are sent. Notices provided by registered or certified mail will be effective three (3) business days after they are sent.

  1. Severability. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
  2. Entire Agreement. Our e-mail order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

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